A legend in the hotel world, Horst Schulze’s teachings and vision have reshaped service and hospitality across industries. Mr. Schulze’s professional life began more than 65 years ago as a server’s assistant in a German resort town. Throughout the years, he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world-famous. During his tenure at The Ritz-Carlton, Mr. Schulze served as President and COO. After leaving The Ritz-Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group, which managed some of the most elite properties worldwide. Today, Mr. Schulze serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm. He also recently completed his first book, Excellence Wins.
